Site Terms

1. Use of the Site

You may use the site for lawful purposes only. You agree not to misuse the site, interfere with its operation, attempt unauthorised access, or use it in any way that could damage, disable, or impair our services or infringe the rights of others.

2. Products, Orders & Pricing

2.1 General

• Product descriptions, availability, and prices may change without notice.
• All orders are subject to acceptance and confirmation by Dendrotonics. We confirm each order by email once payment is received.
• Prices are shown in Philippine pesos (PHP) and are the full amount payable for the goods; any delivery fee for a physical product is disclosed as set out in clause 2.4 before you are bound to pay it.
• Payments are processed by third-party payment providers and are subject to their own terms and privacy policies.
• Invoices. We issue an official invoice for every sale and send it to the email address used for the order. This is separate from the payment confirmation our payment provider sends. You may request a copy at any time by emailing [email protected].
• Your contact details. You must provide a valid email address, and for physical products a mobile number, so that we can deliver your order and send your invoice.
• Returns and refunds are governed by our Refund Policy, which forms part of these Terms. Physical products may be returned within seven (7) days of delivery; Digital Products are subject to clause 2.2.
• Agarwood plantation, lease, and revenue-share arrangements are governed by separate written agreements; these Terms do not replace those contracts, and in the event of inconsistency the executed agreement controls.
• Forward-looking statements about yields, returns, or harvest outcomes are estimates only and are not guarantees of future results. See our Legal page for the full disclaimer on forward-looking statements and agricultural risk.

2.2 Digital Products — Licence & No Refunds

“Digital Products” means e-books, guides, reports, templates, downloadable or streamed materials, and paid access to recorded webinars, courses, or other online content sold through this site.

Delivery. Digital Products are delivered electronically. Access or download is made available immediately, or as soon as reasonably practicable, following confirmation of payment. It is your responsibility to provide a valid email address and to ensure your device and software can open the file formats described on the product page.

All sales are final. Because Digital Products are delivered instantly and cannot be returned once accessed, all purchases of Digital Products are final and non-refundable, and are not subject to cancellation, exchange, or return. This includes, without limitation, where you have downloaded, opened, streamed, or otherwise accessed the product; where you have changed your mind, no longer want the product, or purchased it in error; where the content did not meet your expectations; or where you are unable to access the product because of your own device, software, storage, or internet connection.

Undelivered or defective Digital Products. The final-sale rule above applies to change-of-mind requests only. We will restore your access or supply a working replacement and, if we cannot do so promptly, give you a full refund, where:

• the product was not delivered to you and we are unable to restore access within a reasonable period;
• the file is corrupt, incomplete, does not open in the formats described, or is materially different from its description, and we are unable to supply a working replacement; or
• you were charged more than once for the same order, in which case the duplicate charge is always refunded.

Please tell us as soon as possible, through the channels on our Customer Care page, with your order reference and a description of the issue. Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have that cannot lawfully be excluded under the Consumer Act of the Philippines or other applicable law.

Licence. On payment, you receive a personal, non-exclusive, non-transferable, revocable licence to use the Digital Product for your own individual, non-commercial purposes. You may not resell, sublicense, rent, lend, distribute, publish, or share the product or your access credentials; reproduce or redistribute it in whole or in part, in print or electronically; remove or alter any copyright, watermark, or attribution; or upload it to any file-sharing service, public repository, or dataset used to train machine-learning or AI systems. All intellectual property in Digital Products remains with Dendrotonics or its licensors.

Breach. We may suspend or revoke access to a Digital Product without refund if we reasonably determine that you have breached this clause.

Bundles and updates. Where Digital Products are sold as a bundle, no partial refund or credit is available for individual items within that bundle. We may issue updated editions of a Digital Product; unless the product page states that free updates are included, access to a later edition may require a separate purchase.

2.3 Enforcement, Remedies & Litigation

This clause applies to any unauthorised resale, redistribution, sharing, reproduction, publication, uploading, or other act of piracy involving a Digital Product or the credentials used to access it (each, an “Infringing Act”).

Acknowledgement of harm. You acknowledge and agree that an Infringing Act causes immediate, substantial, and irreparable harm to Dendrotonics for which monetary damages alone are an inadequate remedy, and that the extent of that harm is inherently difficult to quantify because infringing copies may be reproduced and redistributed without limit.

Injunctive relief. Dendrotonics is entitled to seek a temporary restraining order, preliminary injunction, permanent injunction, and any other provisional or equitable relief to restrain an actual or threatened Infringing Act, without the necessity of proving actual damages and without prejudice to any other remedy. This right is in addition to, and not in substitution for, the remedies below.

Civil action. Dendrotonics may bring a civil action for copyright and intellectual property infringement, breach of contract, and any related cause of action, and may pursue the full range of remedies available under the Intellectual Property Code of the Philippines (Republic Act No. 8293, as amended), including Section 216 thereof, together with all remedies available under the Civil Code of the Philippines. Recoverable amounts include actual damages and any profits you derived from the Infringing Act, or statutory damages where provided by law, together with attorney’s fees, litigation expenses, and the reasonable costs of investigation, forensic analysis, and evidence preservation, as well as the impounding, seizure, and destruction of infringing copies and of the means by which they were produced.

Liquidated damages. Without limiting the foregoing, you agree that for each Infringing Act you shall pay Dendrotonics liquidated damages in the amount of PHP 50,000 per infringing copy or per act of distribution, or one hundred (100) times the published retail price of the affected Digital Product, whichever is greater, together with attorney’s fees of not less than twenty-five percent (25%) of the total amount recovered. The parties agree that this sum is a reasonable pre-estimate of loss, agreed as a penal clause under Articles 1226 to 1230 of the Civil Code of the Philippines, and not a penalty imposed in terrorem. Payment of liquidated damages does not entitle you to continue the Infringing Act and does not operate as a licence.

Referral to authorities. Dendrotonics reserves the right to refer any Infringing Act to the appropriate authorities, including the Intellectual Property Office of the Philippines, the National Bureau of Investigation Cybercrime Division, and the Philippine National Police Anti-Cybercrime Group, and to file a criminal complaint where warranted. Unauthorised reproduction or distribution of copyrighted works may give rise to criminal liability under Section 217 of Republic Act No. 8293, under Section 33(b) of the Electronic Commerce Act of 2000 (Republic Act No. 8792), which addresses piracy committed through telecommunications networks, and under the Cybercrime Prevention Act of 2012 (Republic Act No. 10175). Whether a criminal case is filed and prosecuted is a matter for the State.

Takedown and platform enforcement. Dendrotonics may issue takedown and disabling notices to hosting providers, online marketplaces, social media platforms, file-sharing services, search engines, and internet service providers, and may request disclosure of subscriber information in accordance with law. You agree not to submit a counter-notice in respect of material you know or reasonably should know to be infringing, and to provide reasonable cooperation in identifying the source and extent of any unauthorised distribution.

Tracing and evidence. You acknowledge that Digital Products may incorporate visible or invisible watermarks, unique per-purchaser identifiers, embedded metadata, or other tracing technologies that associate a particular copy with the account that purchased it. You agree not to remove, obscure, alter, or circumvent any such measure, and you agree that records generated by these measures, together with access logs and transaction records maintained by Dendrotonics, may be relied upon as evidence in any proceeding.

Termination without refund. Dendrotonics may immediately suspend or terminate your access to any Digital Product and to your account upon an Infringing Act, without refund. Termination does not release you from liability accrued before it, and does not limit any remedy under this clause.

Acts on behalf of an organisation. If you commit an Infringing Act in the course of employment or on behalf of any company, institution, cooperative, or other organisation, you and that organisation are jointly and severally liable under this clause, and you warrant that you are authorised to bind it to these Terms.

Venue. Proceedings under this clause are governed by Philippine law and shall be brought in the competent courts of Bulacan, Philippines, save that Dendrotonics may additionally seek injunctive, provisional, or intellectual property relief before any court, tribunal, or authority of competent jurisdiction in any place where an Infringing Act occurs, where infringing material is hosted or made available, or where an infringing party resides or may be found.

Survival and non-waiver. This clause survives termination or expiry of these Terms and the termination of your account. No delay or failure by Dendrotonics to enforce any provision of this clause operates as a waiver of it, and no single or partial exercise of a remedy precludes any further exercise of that or any other remedy.

2.4 Physical Products — Delivery & Collection

“Physical Products” means tangible goods sold through this site, including live seedlings.

• How orders are fulfilled. We deliver Physical Products using our own delivery team. We do not hand live seedlings to third-party couriers. Alternatively, you may collect your order from our nursery at Altaraza Spine Road corner Bocaue Road, Brgy. Tungkong Mangga, San Jose Del Monte, Bulacan, Philippines.
• Scheduling and fees. After your order is confirmed we contact you to agree the delivery or collection date. Where a delivery fee applies and was not shown before payment, we will quote it in writing before dispatch; if you do not accept the quote, you may cancel the order for a full refund.
• Handover. Ownership of, and risk of loss or damage to, Physical Products passes to you when they are handed over to you or your authorised representative at the delivery address or at the nursery.
• Failed delivery. If a delivery cannot be completed because no one is available to receive it or the address details are incorrect, we will contact you to rearrange it. A repeat delivery may carry a fee, which we will tell you in advance.
• Condition on arrival. Physical Products are delivered in the condition, type, quantity and quality described on the product page. Live plants are handed over in good health; care after handover is your responsibility. If anything is wrong on arrival, section 4 of our Refund Policy applies.

2.5 Cancelling an Order

• Physical Products may be cancelled free of charge, for a full refund, at any time before they are dispatched or collected. After that, the 7-day return right in our Refund Policy applies instead.
• Digital Products are delivered immediately on payment and cannot be cancelled once delivered.
• Cancellation by us. If we cannot fulfil an order — for example because a product is out of stock or was priced in error — we will tell you promptly and refund everything you paid for the affected items.

3. Webinars & Events

3.1 Registration & Delivery

Registration for webinars, workshops, briefings, farm tours, and other events (each, a “Session”) is subject to availability. We may modify, reschedule, substitute speakers for, or cancel a Session. Where a Session is paid, access to it and to any recording of it is a Digital Product, and clauses 2.2 and 2.3 apply to it in full.

Access links, meeting IDs, passcodes, and registration credentials are issued to you personally. You may not share, forward, publish, or resell them, or admit any other person to a Session using them.

3.2 Recording by Dendrotonics; Your Consent

We may record, photograph, stream, and transcribe Sessions for educational, archival, training, and promotional purposes. By joining a Session you consent to being recorded and to Dendrotonics’ use, reproduction, editing, and distribution of the recording, including your name, voice, image, likeness, and any question, comment, or chat message you contribute, in any medium and without further notice, compensation, or attribution.

If you do not wish to be recorded, keep your camera and microphone off and do not submit questions or chat messages. Your name and contributions may be visible to other participants, whom we do not control.

3.3 No Recording or Capture by Participants

Except with the prior written consent of Dendrotonics, you must not, and must not permit or assist any other person to:

• record, film, photograph, screenshot, screen-capture, or otherwise capture any part of a Session, whether in audio, video, or still image form;
• transcribe or caption a Session, whether manually or using automated transcription, AI notetaking, meeting-assistant, or summarisation tools, or admit any such bot or agent to a Session;
• re-transmit, stream, broadcast, or make a Session available to any person who is not a registered participant; or
• retain, reproduce, publish, upload, sell, or distribute any recording, transcript, screenshot, summary, or derivative of a Session, or any slide, handout, dataset, protocol, or other material presented in it.

Materials presented in a Session — including slides, handouts, cultivation and inoculation protocols, financial illustrations, and datasets — are the intellectual property of Dendrotonics and are provided for your personal, non-commercial reference only.

3.4 Unauthorised Recording Is an Infringing Act

Any capture, retention, or distribution in breach of clause 3.3 constitutes an Infringing Act as defined in clause 2.3, and every remedy in that clause applies to it — including the acknowledgement of irreparable harm, injunctive relief, civil action, liquidated damages, attorney’s fees, referral to authorities, takedown and platform enforcement, termination without refund, joint and several liability where you act for an organisation, the venue provisions, and survival.

3.5 Philippine Law on Unauthorised Recording

Sessions that are closed, registration-only, or otherwise restricted are conducted as private communications between Dendrotonics, its speakers, and registered participants.

Under the Anti-Wiretapping Law (Republic Act No. 4200), it is unlawful for any person not authorised by all the parties to any private communication or spoken word to secretly record it using any device or arrangement, and it is separately unlawful to possess, replay, or communicate the contents of such a recording to any other person. The statute applies to recording devices generally, not only to wiretaps, and carries imprisonment of not less than six months and not more than six years.

In addition, capturing the names, voices, images, or chat contributions of other participants and disclosing them without consent may make you independently liable as a personal information controller or processor under the Data Privacy Act of 2012 (Republic Act No. 10173), and may give rise to liability under the Cybercrime Prevention Act of 2012 (Republic Act No. 10175) where committed through information and communications technology.

Dendrotonics does not consent to the recording of any Session by any participant, and no such consent may be inferred from your admission to a Session, from the absence of an objection during it, or from the technical availability of a recording function in the platform used.

3.6 Removal, Suspension & Indemnity

We may remove you from a Session, suspend or terminate your account, and revoke access to any related Digital Product, immediately and without refund, where we reasonably believe clause 3.1 or 3.3 has been breached.

You agree to indemnify and hold harmless Dendrotonics, its speakers, and other participants against any claim, loss, liability, penalty, or expense arising from your recording, capture, retention, or disclosure of a Session or of any other participant’s personal data.

4. Intellectual Property

All content on this site — including text, graphics, logos, images, video, and the Dendrotonics name and marks — is owned by or licensed to Dendrotonics and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

5. User Submissions

If you submit any comment, enquiry, testimonial, photograph, or other material to us, you grant Dendrotonics a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that material in connection with our business, and you confirm that you own or are authorised to provide it and that it does not infringe the rights of any third party.

6. Third-Party Links & Advertising

Our site may contain links to, embeds from, and advertising served by third parties. We are not responsible for the content, policies, or practices of those third parties, and their inclusion does not constitute endorsement. Advertisements shown on this site are selected by third-party advertising systems rather than by Dendrotonics.

7. Disclaimers

The site and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. Our full disclaimers — including those relating to investment, forward-looking statements, agricultural risk, and testimonials — are set out on our Legal page and form part of these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, Dendrotonics shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the site or services. Nothing in these Terms excludes any liability that cannot lawfully be excluded under Philippine law, and nothing in them limits our liability to you as the seller under the Internet Transactions Act of 2023 (Republic Act No. 11967) or the Consumer Act of the Philippines (Republic Act No. 7394).

9. Indemnity

You agree to indemnify and hold harmless Dendrotonics Corp., Inc. and its directors, officers, employees, and agents from any claim, loss, liability, or expense arising out of your breach of these Terms or your misuse of the site.

10. Governing Law

These Terms are governed by the laws of the Republic of the Philippines, and any disputes shall be subject to the exclusive jurisdiction of the competent courts of Bulacan, Philippines. This does not affect your right to bring a complaint to the Department of Trade and Industry or any other government agency with authority over the transaction.

11. Changes to These Terms

We may revise these Terms at any time. Continued use of the site after changes take effect constitutes acceptance of the revised Terms. An order is governed by the Terms in force when it was placed.

12. Customer Care, Complaints & Contact

If you have a problem with an order, contact us through the channels on our Customer Care & Complaints page. We acknowledge complaints within one (1) business day and aim to resolve them within seven (7) calendar days. If a complaint remains unresolved after seven (7) calendar days, you may escalate it to the Department of Trade and Industry, as provided by Section 24 of Republic Act No. 11967.

Dendrotonics Corp., Inc. · Altaraza Spine Road corner Bocaue Road, Brgy. Tungkong Mangga, San Jose Del Monte, Bulacan, Philippines · +63 927 854-4477 · [email protected]